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Assistant General Manager

Posted May 13, 2021

SpringHill Suites Los Angeles Burbank/Downtown
Burbank, CA
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About This Job

JOB SUMMARY

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Assisting the Operational and Financial Management of the Property

• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of the all property departments.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the General Manager.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

SpringHill Suites Los Angeles Burbank/Downtown

549 South San Fernando Boulevard
Burbank, CA 91502

(818) 524-2730

170 Room Hotel

careers.marriott.com

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Celebrate affordability and luxury at our Burbank hotel NEW HOTEL

Surround yourself in boutique-style accommodations at the all-new SpringHill Suites Los Angeles Burbank/Downtown. Seamlessly blending inspiring designs and modern amenities, we offer convenient services at competitive prices. Within walking distance of downtown Burbank, CA and near North Hollywood, our hotel affords guests the opportunity to create memories at Universal Studios, Warner Brothers and Disneyland. Plan a fun-filled day in Burbank, stay fit in our state-of-the-art fitness center or soak up the SoCal rays at the outdoor pool. After a day on the town, grab a quick snack at The Market, or take advantage of our full-service bar for a nightcap to wind down before heading up to a spacious suite complete with luxurious bedding and a spa-like bathroom. Enjoy complimentary breakfast and Wi-Fi, as well as guest rooms with smart TVs, mini refrigerators, microwaves and desks with ergonomic chairs. Whether for business or leisure, a stay at SpringHill Suites in Burbank feels like a breath of fresh air.