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Front Desk Clerk

Posted May 6, 2021

Renaissance Chicago North Shore Hotel
Northbrook, IL
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About This Job

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution – FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount – save up to 22% off your billing a month with our partnership with Verizon

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

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About this Employer

Renaissance Chicago North Shore Hotel

933 Skokie Boulevard
Northbrook, IL 60062

(847) 498-6500

385 Room Hotel

www.marriott.com

Spacious rooms and suites, curated amenities and an ideal location in Northbrook, IL, combine for spectacular results at Renaissance Chicago North Shore Hotel. Ideally situated on the North Shore of Chicago, we offer an optimal location for guests visiting the area. Enjoy seamless access to premier dining and shopping, the Chicago Botanic Garden, Ravinia Park and an array of Fortune 500 companies. With a modern, 24-hour fitness center and a heated indoor pool, our hotel is perfect for travelers wishing to prioritize their well-being while they visit Northbrook or nearby Winnetka. 

Partake in all-day dining at Pancetta Regional Kitchen + Bar, our signature eatery, or visit Ruth's Chris Steak House for iconic steakhouse fare. With more than 19,000 square feet of event space, our hotel is also a leading destination for meetings and weddings on the North Shore. Sleep soundly in modern accommodations that feature sleek bathrooms, plush beds and contemporary amenities and wake up refreshed in Chicago.