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Assistant Manager

Posted May 6, 2021

Hilton Cairo Zamalek Residences
Cairo, Al Qahirah, Egypt
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About This Job

Description

An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.



What will I be doing?

As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

       
  • Assist with the overseeing of the entire Front Office operation to maintain high standards
  • Seek Guest feedback and make operational improvements
  • Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Manage staff performance issues in compliance with company policies and procedures
  • Assist in the recruiting, managing, training and developing the Reception Team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary 

Requirements

What are we looking for?

Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Guest Services within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About this Employer

Hilton Cairo Zamalek Residences

21 Mohamed Mazhar Street
Cairo, Al Qahirah
Egypt

20-2-27370055

164 Room Hotel

www3.hilton.com

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At A Glance

Set on the picturesque island of Zamalek, among the magnificent waters of the River Nile, Hilton Cairo Zamalek Residences is the perfect retreat. The hotel is just a short distance from Cairo’s famous attractions, including the pyramids and the Cairo Tower. With a collection of stylish rooms and suites, each with a view of the city or the river, and great leisure amenities, it won’t be long until you’re relaxing into an unforgettable vacation.

  • Situated on the island of Zamalek with stunning Nile views
  • Top Choice Hotel awarded by Lianorg
  • Just 1 km from the famous Cairo Tower
  • 3 km from the Egyptian Museum and 15 km from the pyramids
  • 3 impressive meeting rooms for up to 60 people
  • Complimentary fitness center and outdoor pool
  • Two- and three-bedroom suites for short- and long-term stays