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Director of Pool Experience

Posted April 6, 2021

Arizona Biltmore, Waldorf Astoria Resort
Phoenix, AZ
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About This Job

Description

Waldorf Astoria is looking for a talented Director of Pool Experience to join the Food & Beverage team at the historic, Arizona Biltmore!

Located in the heart of uptown Phoenix since 1929, this gorgeous 39-acre property has 738 rooms, over 200,000 square feet of meeting space and 6 food and beverage outlets.

Fresh off of a much anticipated multi-million dollar renovation, the Arizona Biltmore is adding a Director of Pool Experience to their current team of food and beverage professionals. The primary focus of this role will be to direct the Food & Beverage teams stationed outside among the various bars, restaurants and cabanas surrounding the family friendly Paradise Pool and the newly constructed adults only, Saguara Pool. The ideal candidate for this exciting position will be a passionate leader with experience leading large teams. High volume multi outlet experience is required, and experience with Forbes service standards is preferred. This position will report directly into the Director of Food & Beverage and oversee a team of 50+.

For more information on the property, please visit:

Join Fortune's #1 Best Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, 4+ weeks of PTO, tuition reimbursement, and Hilton travel benefits!



What will I be doing?



A Director of Pool Experience is responsible for overseeing and managing the F&B/pool operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.


  • Oversees a large team that includes servers, pool concierge, bartenders and pool attendants

  • Drives guest engagement and service levels

  • Directs and organizes the activities of the Food & Beverage/Pool department to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

  • Plans and directs the functions of administration and planning of the Food & Beverage/pool department to meet the daily needs of the operation. Implements effective controls of food, beverage and labor costs.

  • Ensures compliance with health, safety, sanitation and alcohol awareness standards.

  • Helps ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.

  • Interviews, trains, supervises, counsels, schedules and evaluates staff.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Arizona Biltmore, Waldorf Astoria Resort

2400 East Missouri Avenue
Phoenix, AZ 85016

(602) 955-6600

738 Room Resort

waldorfastoria3.hilton.com

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At A Glance

The stunning Arizona Biltmore boasts a glittering history and service that sparkles; all set within 39 glistening acres in the heart of Phoenix. With eight pools, two championship golf courses, a spa and event space overlooking lush gardens and surrounding mountains — it’s little wonder they call us the ‘Jewel of the Desert’.

A favorite vacation retreat of U.S. presidents and legendary film stars since 1929, Arizona Biltmore - a Waldorf Astoria Resort is one of the few hotels worldwide with an architectural imprint left by respected American architect, Frank Lloyd Wright. The hotel has recently undergone a multi-million dollar refurbishment; come and see what we’ve done with the place.

Arizona Biltmore features:
  • Eight swimming pools lining our pristine gardens, creating a unique oasis experience 
  • Onsite spa and salon featuring organic treatments 
  • Access to adjacent Arizona Biltmore Country Club, home to two championship golf courses 
  • Large, world-class meeting venues and social event spaces.
  • Contemporary American cuisine at acclaimed ‘Frank & Albert's’ or ‘Wright's at the Biltmore’

Mission-style furnishings and Art Deco lighting in our rooms, suites and cottages reveal the property’s architectural heritage, while the calming décor reflects the Sonoran desert that surrounds us. Watch the sunset from your private patio with a legendary Tequila Sunrise from the Wright Bar, first mixed by an Arizona Biltmore bartender during the late 1930s.

Our resort received the 2015 TripAdvisor Certificate of Excellence Award for outstanding traveler reviews.