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Operations Supervisor

Posted May 6, 2021

The Westin Denver Downtown
Denver, CO
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About This Job

JOB SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The hourly rate for this position is $19 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Westin Denver Downtown

1672 Lawrence Street
Denver, CO 80202

(303) 572-9100

430 Room Hotel

careers.marriott.com

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Our Hotel

The Westin Denver Downtown is only a short stroll away from the Colorado Convention Center, Coors Field, Pepsi Center, microbreweries, fine dining and upscale shopping. Awarded Colorado's first “Green Hotel” designation, our Four Diamond hotel boasts sumptuous guest rooms with signature Westin Heavenly® Beds, spacious suites with private patios and views of the mountains. Enjoy lounging in your spacious room with LCD TVs, or stay connected with ergonomic workstations. Satisfy late-night cravings with delicious 24-hour room service or dine in one of our appetizing restaurants including our New York steakhouse, The Palm. If planning a business or social event, take advantage of our stylish venues with 33,186 square feet of flexible space. Or, simply enjoy our hotel amenities including a WestinWORKOUT® Fitness Studio and a heated rooftop pool.