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Guest Experience Specialist Overnight

Posted May 6, 2021

Courtyard Orlando International Drive/Convention Center
Orlando, FL
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About This Job

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Orlando International Drive/Convention Center

8600 Austrian Court
Orlando, FL 32819

1-407-351-2244

151 Room Hotel

www.marriott.com

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The Courtyard Orlando Convention Center hotel at International Drive has a superior location just one mile from the Orange County Convention Center and is just minutes from Orlando's exciting theme parks. This hotel near the Orange County Convention Center features a new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Before heading out from your Orlando Convention Center hotel, visit The Market and pick up a snack or beverage. A 24-hour business center and boarding pass printing service is also available. Courtyard International Drive hotel near the Orlando Convention Center is an official Walt Disney World Good Neighbor Hotel providing more comfort, productivity and enjoyment than ever before!