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General Manager

Posted April 7, 2021

Holiday Inn Express & Suites Chestertown
Chestertown, MD

About This Job

Job Description

To supervise the operation of the hotel efficiently. To hire and/or train a qualified staff to produce the highest volume of sales and affect the greatest profit while maintaining a high degree of public satisfaction, confidence and prestige in the service and quality of the hotel. To follow Hotel policies and procedures. To remain competitive in every area and to produce and achieve budgetary goals. To maintain a high employee morale.

To supervise and participate in the operations of the hotel in order to achieve the desired sales and profit goals. To deal with guests, potential guests, and community leaders. To maintain the highest ethical standards of operation and quality of services and facilities for the hotel. To ensure good working relationship with all Departments by overseeing and guiding the staff through open communications and at times “hands on” participation.

What you will be doing

  • Budget Management - Assists in developing, operating, maintaining budgets.
  • Sales - Sell potential guests both within the hotel and outside the hotel. Meets and greets convention officers, bus tours and other VIP’s. The Corporate Office will approve rate structure and negotiation.
  • Maintenance of Quality Standards- Proper guest room cleanliness, function room set up and public room set ups; maintenance of all facilities, service and employee performance. You are required to inspect a minimum of 25 rooms per week.
  • Operations Analysis and Department Head Supervision - Analyzes operations and meets with department heads to review the operations and receive their suggestions. This will be a weekly meeting.
  • Develops Department Heads - Selects and trains department heads and keeps them informed of company policies and observes their performance. Delegate’s responsibilities, holds them responsible for standards set forth by Hotel and assist them in improving their level of performance.
  • Employee Relations - Works with department heads and employees directly and counsels’ employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel and time requirements.
  • Forecast and Planning - Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc.
  • Reports - Prepares all reports on a timely basis. Analyzes and states strategies to improve.
  • Hotel Building Improvements - Prepares required capital improvement recommendations for Corporate.
  • Staffing - Studies and analyzes employee work assignments from which staffing     guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. Informing Corporate VP of Operations of all overtime, both before and after in the case of an emergency or unscheduled requirement.
  • Controls Other Expenses - Check controls and submits all hotel expenses to Corporate. Closely monitor all variable costs.
  • Safety and Sanitation - Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions.
  • Authorization of Requisitions and Checks - All requisitions for purchases of all items other than normal day-to-day items must be approved by Corporate.
  • Competition - Obtains current, competitive rate and all relative competitive information.
  • Corporate Office Communications - Reviews all significant items with VP of Operations or other corporate office executives for information purposes, policy decisions, or assistance requests.
  • Commitment- Follows through on commitments, completes assigned work, determined, reliable, resourceful, conscientious, and abides to corporate and brand standards. You must be a self-starter, and willing and able to work without direct supervision. You are required to work a minimum of 50 hours per week to include some nights and weekends. 
  • Materials and Products - Directly or indirectly responsible for all products, inventory, and consumable items used in the Inn and the proper preparation and use consistent with the Inn’s cost objectives.
  • Equipment - Direct and indirect responsibility for all Inn equipment, building, and furnishings.
  • Money - Directly and indirectly responsible for all revenues and accounts receivable.
  • Contracts- You are not authorized to enter any contract without the written approval of Corporate.


  • Medical/Dental/Vision
  • 401K
  • Direct Deposit
  • Voluntary benefits
  • Free onsite parking
  • Discounted meals and hotel stay
  • Holiday pay

    You will be evaluated on Revenue, Brand Inspections/Standards, Employee Development and Corporate Standards.

compensation: Depends on Experience


About this Employer

Holiday Inn Express & Suites Chestertown

150 Scheeler Road
Chestertown, MD 21620

(410) 778-0778

81 Room Hotel

Managed By

Welcome to the Holiday Inn Express & Suites Hotel in Chestertown, Maryland near Washington College.

Our hotel provides comfortable hotel rooms in Chestertown, Maryland.

Our Chestertown hotel is located near several Chestertown attractions including the Hopkins Game Farm, Goose Valley Farms, Crimson Stables, Crumpton Auctions and the Sultana Project. Guests can further enjoy their Chestertown vacation by taking advantage of the one-of-a-kind shopping experience historic downtown Chestertown offers. Downtown Chestertown, just minutes from our hotel, houses several locally owned and operated stores.

Conveniently located near the Chester River, guests of our hotel in Chestertown, Maryland, can enjoy Maryland's picturesque Mid-Atlnatic scenery while paddling or riding down the Chester River. Visitors can also take walking tours of historic Chestertown, MD, discover Chestertown's rich maritime history or take daytime or sunset sailing tours.