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Executive Housekeeper

Posted April 7, 2021

SpringHill Suites by Marriott Wilmington Mayfaire
Wilmington, NC
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Looking for a strong leader!

About This Job

Job overview

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

What you will be doing

  • Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and heart of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  • Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Regular and timely attendance is an essential function of this position
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Establish and maintain key control system.

Requirements

  • Proven track of successful guest service satisfaction in housekeeping scores
  • Able to initiate and maintain communication lines at a levels.
  • Experience as an Executive Housekeeper 2 or more years is required.
  • BA in Hospitality Management desired or equivalent in experience.
  • Ability to commit and comply with the above mentioned job description and accept added responsibility accordingly

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • 401(k)
  • Paid Time Off, Paid Vacation and Holidays
  • Identity Theft Protection
  • AMAZING HOTEL DISCOUNTS! from our sister properties.
  • and more!
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About this Employer

SpringHill Suites by Marriott Wilmington Mayfaire

1014 Ashes Drive
Wilmington, NC 28405

(910) 239-9975

120 Room All Suite

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Why should you work for us?  Great question! We are an award winning hotel who consistently scores in the top 10 of all Springhill Suites in North America. The reason for our success? OUR STAFF! We strive to treat each of our team members as family. Our motto is "Team work makes the dream work" and this is so true at SHS. You will often see managers cleaning rooms or checking in people. We are all in it to win it. 

We also offer a nice benefit package that includes health insurance. Employee discounts are also available to all associates, regardless of part time or full time status. 

We are an equal opportunity employer. Prior hotel experience is not necessary, but a willingness to learn is. We look forward to talking with you.