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Assistant General Manager

Posted April 7, 2021

Hyatt Regency Aurora Denver Conference Center
Aurora, CO
“Conveniently located near the heart of downtown Denver in Aurora, the Hyatt Regency Aurora-Denver Conference Center is full-service hotel in Aurora featuring 249 guestrooms and suites, as well as more than 30,000 square feet of versatile event space.”

About This Job

Provides guidance and leadership to the Food and Beverage Division, and Rooms Division, ensuring consistent compliance to Hotel and CHC policies and quality customer service while maximizing departmental profits.

Any combination of education and experience equivalent to graduation from College or any other combination of education, training or experience that provides the required knowledge skills and abilities with a minimum of 4 years hotel management experience of Department Head or above. High School Diploma required.

Manage all Restaurant, Banquets, Lounge, Room Service, Culinary, Audio Visual, Catering, Front Office, Maintenance and Housekeeping operations.

Develop and manage all operating budgets.

Develop and Manage Capital Expenditure Budgets.      

Manage P&L Statements for all departments

Manage, if applicable, all gift shops, health clubs or security departments.

Manage and develop all F&B related associates.

Manage and develop all rooms related Associates.

Work with management  team to create and implement the business plan

Communicate effectively both verbally & in writing to provide clear direction to the staff.

Field Guest Complaints and prepare written correspondence.

Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation

Market the Food and Beverage Outlets and manage the implementation of menus, package deals, promotions, displays and decorations.

Handle all emergency situations calmly ensuring the safety of the guests and associates.

*Building Sales                                   *Knowing Your Job                *Controlling Cost                  

-Building Sales                                    -Life Safety                             -Time Management  

            -Reservations                                                  -POS / PMS                            -100% Satisfaction

            -Table Turnover                                  -Telephone                              -Purchasing

-Upselling                                                                                           -Inventory Controls

-Close Reservations

-Perfect Sells

-Closes Walkups

-Yield Management                                                                                       

*Satisfying Our Guest                                                            *Having A Winning Attitude

             -GSRS Ratings                                                              -Positive Attitude

             -Guest Recognition                                                        -Professionalism

            -Knowledge of Hotel                                                        -Sense of Urgency

            -Knowledge of Area                                                    -Conscientious

            -Eye Contact                                                                           -Caring

            -Efficiency                                                                              -Team Player

            -Handles Guest Complaints                                                    -Flexibility

             -Meet/Exceed Guest Expectations                              -Attendance

            -Telephone Etiquette                                                               -Appearance

            -People Skills                                                                          -Punctuality

                                                                                                            -Friendly towards Guest/Associates

Maintain open communication between associates and management and monitor associate relations.                 

Attend and participate in all Department and General Meetings.

Know all emergency and safety procedures for the hotel

Ensures the prompt and proper submission of all corporate, franchisee and government reports

Surveys and performs daily property inspections to identify areas needed of improvement.

compensation: 90,000 - 110,000


About this Employer

Hyatt Regency Aurora Denver Conference Center

13200 East 14th Place
Aurora, CO 80011

(303) 365-1234

249 Room Hotel

Our Hotel

Hyatt Regency Aurora/Denver Conference Center is a brand-new full-service hotel offering contemporary amenities in a convenient location near Anschutz Medical Campus, Buckley Air Force base, and Denver International Airport. Enjoy sophisticated room service from our onsite Borealis Restaurant to your spacious, well-appointed guestroom.

Hyatt Regency Aurora – Denver Conference Center offers 249 oversized guestrooms and suites. Relax on a plush Hyatt Grand Bed in front of a 55” flat-screen television. Start your day with iHome alarm clock radio, complimentary wireless internet access, and Gilchrist & Soames bathroom amenities. Each room features a laptop compatible safe and in-room mini refrigerator.

  • Borealis Restaurant on-site
  • Adjacent to the CU / UCHealth Anschutz Medical Campus
  • Over 36,000 sq. ft. of meeting and event space including IACC accredited Conference Center and fireside outdoor terrace
  • 24 Hour Fitness Center
  • Seasonal Outdoor Pool & Sundeck
  • Meeting Atrium and On-Site Coffee Shop serving Starbucks
  • Marketplace