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Sales Manager

Posted April 22, 2021

The Point Hotel & Suites
Orlando, FL

About This Job

This Sales & Catering Manager is primarily responsible for producing room nights relative to the specific market segments assigned, while also ensuring the constant maximization of both occupancy and A.D.R. or REVPAR to meet or exceed budgeted expectations. He/She will also be responsible for always exuding the highest example of professionalism and hospitality to all existing and potential clients, guest and staff.

PLEASE NOTE: Only candidates that have Sales Manager experience in a Hotel Resort, strong job stability with previous companies, and local to the Central Florida market will be considered .


  • To meet and/or exceed budgeted expectations relative to the assigned market segments.
  • To identify, solicit and generate bookings from the retail travel agents and consortia with Orlando-bound leisure and/ or business guests.
  • Follow up with corporate and association group leads generated by the convention and visitors bureau as assigned by the Director of Sales.
  • Utilize Sales software, to document written and verbal communications, to trace the clients files for follow-up correspondence and generate letters.
  • Attend business review meetings as required and scheduled.
  • Prospect for new business while maintaining relationships with current clients.
  • Invite travel agents to visit the resort and conduct site inspection/ tour and FAM trips when ROI is identified to benefit the resort.
  • Visit retail agencies and give the agents a power point presentation so as to familiarize them with what we have to offer.
  • Attend trade shows and participate in key feeder market cities sales blitz as directed.
  • Provide various trip reports to verify action required to book business.
  • Write and disseminate a quarterly News Letter to the travel trade.
  • Capture information to help build a database of clients.
  • Maintain a high level of professional appearance, demeanor, ethics and image of self.
  • Operate in compliance with all local, state and federal laws and government regulations.
  • Maintain a pro-active approach in constantly developing his/her self for potential growth opportunities.
  • Maintain a strong local presence within the community by being actively involved in various industry specific organizations, groups and social events.
  • Communicate effectively with all departments.
  • Conduct pre-convention meetings as required with key resort team members and clients; to ensure all requirements are anticipated and exceed the guest expectations.
  • Completion of special projects as requested.
  • Maintain a safe environment for both guests and employees.
  • Maintain positive guest and employee relations in a supportive environment.
  • Assist the Director of Sales & Marketing with the preparation and distribution of the annual marketing and business plan
  • Conduct market research as instructed by the DOS&M
  • Respond to the customer requests for information and collateral
  • Create a policies and procedure manual for the sales and catering departments and update in a regular basis
  • Ship sales kits, the tradeshow booth, promotional items, etc to destinations advised by the sales managers and insure an on time: delivery
  • Assist with mass mail-outs including building a database
  • Create and maintain reports
  • Prepare contracts and letters of Agreement for new clients and track for completion
  • Make reservations as needed by clients
  • Resolve general client inquiries

Catering and F&B Responsibilities (Oversee and follow up to ensure completion of the following):

  • Promote and book catered functions and events to meet budgeted food and beverage banquet revenue.
  • Printing of promotional materials and menus to benefit the resort.
  • Preparation of BEO's for group and in house meetings
  • Meet with meeting contact daily during meetings and events
  • Posting payments and charging for all catered events and closing groups in property management system.
  • Follow up to ensure the AV equipment for all meetings held at the resort is ordered
  • Revise and print banquets menus as needed


About this Employer

The Point Hotel & Suites

7389 Universal Blvd.
Orlando, FL 32819

144 Unit Condo-Hotel


The Point Hotel & Suites Orlando Resort offers modern accommodations and relaxing resort amenities near Florida's most popular attractions & dining. Book an upcoming stay in one of our contemporary executive studio, one-bedroom or two- bedroom suites and enjoy the comfort of home away from home. Our vibrant property includes a tropical outdoor pool and hot tub, a Cabana Grill & Bar and well- equipped fitness center. Be our guest today and experience what makes The Point Hotel & Suites the world's premier hotel destination for family fun and adventure.