Posted April 7, 2021Marriott International
The Director, Front Office Operations & Business Process (PMS) is part of the Global Operations (GO) department which is responsible for taking ideas into implementation across all brands, disciplines, and continents. This position is part of the GO PMS team and will support the future PMS + Commerce strategy.
Coordinate, plan, implement all requirements to achieve integration and business results for Loyalty components. Provides PMS subject matter expertise for the MCP Commerce pillar including input and insight into property system requirements as the commerce systems are being developed. Actively participates in defining and approving user experiences and oversees creation of processes to support new tasks and organization. Oversees operational input into future systems enhancement or integration designs to ensure operational requirements are met effectively. Ensures key operational integration needs are met (e.g. Reservations, Payments, Financial, etc) via solution design. Oversees operational participation in requirements, design approvals, UAT, Beta, Pilots, and supporting the deployment of this strategy.
The core focus areas for this role are:
Education and Experience
4-year bachelor's degree from an accredited university in a related field appropriate to work of the position; OR related work experience; plus 5 -10 years of hotel experience or other relevant experiences using property management systems
CORE WORK ACTIVITIES
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
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