Posted April 7, 2021Marriott International
The Director, Front Office Operations & Business Process (PMS) is part of the Global Operations (GO) department which is responsible for taking ideas into implementation across all brands, disciplines, and continents. This position is part of the GO PMS team and will support the future PMS strategy.
Coordinate, plan, implement all requirements to achieve integration and business results for PMS Strategy. Provide subject matter expertise for the PMS strategy development including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, new property openings, conversions and future acquisitions. This resource will develop and document business processes, operational procedures, policies, and best practices for PMS and participate in requirements, design approvals, UAT, Beta, Pilots, and supporting the deployment of this strategy.
The core focus areas for this role are:
1. Design, Develop and Support future PMS Strategy
2. PMS Subject Matter Expertise
Education and Experience
CORE WORK ACTIVITIES
Leads design + development of the future PMS Strategy
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