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Guest Experience Expert (Front Desk Agent)

Posted May 6, 2021

Gaylord Texan Resort & Convention Center
Grapevine, TX
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About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Gaylord Texan Resort & Convention Center

1501 Gaylord Trail
Grapevine, TX 76051

1-817-778-1000

1,511 Room Hotel

www.marriott.com

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Welcome to our spectacular hotel overlooking beautiful Lake Grapevine and brimming with authentic Texas style and hospitality. The awe-inspiring Gaylord Texan Resort & Convention Center invites guests to experience all the energy and excitement of the Lone Star State. Beneath our signature glass atriums, we offer some of the most distinctive shopping, dining and recreation options in the area to delight leisure and business travelers alike. You will be amazed at the 4.5 acres of indoor gardens and winding waterways, where you will find world-class entertainment and activities. Conveniently located between Dallas and Fort Worth, the Gaylord Texan is an ideal location for meetings, conventions and corporate events, offering over 400,000 square feet of flexible meeting space including the 180,000 square foot Longhorn Exhibit Hall. Choose the Gaylord Texan and discover a resort experience as grand as Texas itself.