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Director of Rooms

Posted April 7, 2021

Hotel Nia
Menlo Park, CA
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About This Job

Overview

Opportunity: Director of Rooms

Oversee all aspects of the rooms division with an emphasis on engineering and housekeeping operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor front office financial operations and ensure compliance with accounting controls and procedures.
  • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • 5 to 7 years related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hotel Nia

200 Independence Dr
Menlo Park, CA 94025

(650) 900-3434

250 Room Hotel

www.hotelnia.com

Seek the extraordinary at Hotel Nia, Autograph Collection. During your travels, drive by the creative campuses of Google and Facebook HQ, and admire where the prestigious students study at Stanford University. Feel at ease in our airy rooms with floor-to-ceiling views of California's sunny surroundings. For breakfast, lunch and dinner, you can indulge in coastal cuisine inspired by Mediterranean flavors at our on-site restaurant, or from the comfort of your bed with our 24-hour room service.