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Guest Service Representative Part-Time

Posted April 7, 2021

Hilton Garden Inn Wichita
Wichita, KS
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hilton Garden Inn Wichita

2041 North Bradley Fair Parkway
Wichita, KS 67206

(316) 219-4444

At A Glance

Hilton Garden Inn Wichita offers a quiet suburban location and lakeside views. Ideally located in the Bradley Fair shopping and dining district, this Wichita, Kansas hotel is within walking distance to shopping and restaurants. Nearby attractions include Sedgwick County Zoo and the Botanica Gardens.

Our 103 room hotel offers both king and double bed options, with accessible rooms available. Enjoy homelike amenities including WiFi access, a 37-inch HDTV, work desk, and a refrigerator and microwave. Workout in the fitness center or relax at the indoor pool and spa.

The Great American GrillĀ® serves a cooked-to-order breakfast and a la carte options for dinner. We also offer room service and a 24-hour convenience store.

Allow our catering staff to design a menu for your wedding, family reunion or banquet. We offer 1,500 sq. ft. of lakeside meeting space, including three conference rooms accommodating up to 100 people. Printing and photocopying services are also available in our 24-hour business center.

  • Located 14 miles from the Wichita Kansas Airport
  • Onsite restaurant, Great American GrillĀ® offers breakfast and dinner
  • Complimentary shuttle service within three miles
  • Complimentary WiFi access and 24-hour Business Center
  • Three conference rooms for up to 100 with lakeside meeting space
  • Near the Sedgwick County Zoo, Wichita State University and many more things to do