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Housekeeping Quality Inspector Full-Time Seasonal

Posted May 10, 2021

Wild Dunes Resort
Isle of Palms, SC
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About This Job

Description

Summary:  The Housekeeping Inspector ensures that the overall unit cleanliness is at acceptable standards for the arrival and occupancy by Wild Dunes Resort guests.  S/he is responsible for the inspection of housekeeping and engineering performance in homes and villas.  S/he is responsible for transportation of housekeeping staff and supplies.  S/he will assist in maintain the AAA Four Diamond Standards.

 

The Housekeeping Inspector shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

 

Essential job Functions:

  • Performs ongoing quality inspections of units and takes corrective action as needed to address quality deficiencies 
  • Inspects VIP units prior to arrivals
  • Ensures all housekeeping equipment is in proper working order
  • Works with Director of Housekeeping to order supplies and equipment
  • Knows all safety and emergency procedures and their role in assisting during these times
  • Adhere to strict department and resort attendance policies
  • Perform ongoing quality inspections of units and take corrective action as needed to address quality deficiencies particularly in regard to housekeeping issues.
  • Follow-up on unit inspections for corrective action as needed.
  • Coordinate daily operational needs with front office and property management staff.
  • Perform minor and general maintenance functions as required.
  • Follows through on lost and found procedures. No articles shall be removed from occupied rooms.
  • Maintains constant awareness of safety issues (such as leaky faucets or toilets, loose tile, broken windowpanes, missing nuts or screws, beds needing repair, etc.) Reports all safety incidents to on-duty supervisor.
  • Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
  • Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information
  • Communicates all pertinent information to the housekeeping team
  • Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
  • Remains alert, courteous and helpful to the guests and colleagues at all times.
  • Acts with responsibility towards all company property, supplies and equipment.
  • Attend all monthly and required resort meetings
  • Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
  • Remains alert, courteous and helpful to the guests and colleagues at all times.

Colleague is held accountable for all duties of this job and other duties as assigned.

 


Qualifications

Experience & Education:

  • High school diploma or equivalent preferred
  • Prior housekeeping/custodial experience preferred
  • Prior hospitality experience preferred
  • At least one-year customer service experience preferred
 

Job Requirements:

  • Must be authorized to work in The United States
  • Must have a valid driver license and meet company driving standards
  • Must have excellent phone etiquette
  • Must be able to read, write and speak English
  • Must have strong computer skills
  • Must be able to work in a fast-paced environment
  • Must be highly detailed orientated
  • Must have strong working knowledge of Microsoft Office programs
  • Must have exceptional detail in follow-up
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must have excellent listening skills
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and Colleagues
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests
 

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

 

Working Conditions:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking;
  • Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat);
  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
 

Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category."


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About this Employer

Wild Dunes Resort

1 Sundial Circle
Isle of Palms, SC 29451

(843) 886-6000

393 Room Resort

www.destinationhotels.com

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Our Resort

This is Wild Dunes Resort on Isle of Palms, South Carolina, a place you can make all your own. Whether it's choosing from a variety of accommodations including the Four Diamond rated Boardwalk Inn, The Village, family-friendly vacation rentals, condominiums and cottages, or deciding whether to fill your days with award-winning golf, tennis, a visit to historic downtown Charleston or one of dozens of other activities, here you'll find yourself in a better place.

At Wild Dunes Resort, we know that no two trips and travelers are exactly alike. So we thought it made sense to offer accommodations that work for every type of visit. Here, you can select from rooms and suites in the AAA Four Diamond Boardwalk Inn (including ADA accessible rooms), Village at Wild Dunes, private condos or even beach house rentals. Choose attentive full-service or undisturbed independence. Choose pool-side, beachside, court-side, or course-side. Tell us your vacation home rental style and we will accommodate you during your stay near Charleston, SC.