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Operations Supervisor

Posted May 6, 2021

Courtyard Savannah Midtown
Savannah, GA
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About This Job

Job Summary

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Savannah Midtown

6703 Abercorn Street
Savannah, GA 31405

1-912-354-7878

144 Room Hotel

www.marriott.com

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The Courtyard Savannah Midtown Hotel is close to the Savannah Historic District, Tybee Island and Hunter Army Airfield. Our Savannah, Georgia hotel offers spacious guest rooms with Courtyard bedding. To stay productive, we offer a flexible work space with ergonomic chair and free high-speed Internet. Enjoy our Savannah, GA hotel fitness center, whirlpool and outdoor pool. The new state-of-the-art lobby features flexible spaces to work or relax, free Wi-Fi and easy access to news, weather and airport conditions via our GoBoard®. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. Enjoy enhanced food and beverage offerings in the morning, all-new dinner service or The Market, open 24 hours. When work takes you on the road, our 24-hour Business Center offers 2 computers, complimentary printing, fax and Internet. This Savannah, Georgia hotel provides two meeting rooms to host your next business meeting or event. Start planning your stay today at our hotel in Midtown Savannah.