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Operations Manager

Posted May 13, 2021

Residence Inn Los Angeles Torrance/Redondo Beach
Torrance, CA
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About This Job

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn Los Angeles Torrance/Redondo Beach

3701 Torrance Boulevard
Torrance, CA 90503

1-310-543-4566

248 Room Hotel

careers.marriott.com

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Welcome to the newly renovated Residence Inn Torrance Hotel near Redondo Beach, California. Our Torrance hotel is located in an interesting, fun part of Los Angeles, just blocks from Del Amo Fashion Center and a short drive to Carson. Our Redondo Beach hotel is also minutes from the lively downtown and pier of Redondo Beach and Palos Verdes, with amazing views of LA. Orange County attractions like Disneyland are also not far. Our Torrance hotel has seven acres of landscaped walkways with a heated outdoor pool, three whirlpools and a large BBQ area. The free daily breakfast buffet can't be missed either. Our all-suite accommodations have all been recently renovated and allow you to spread out in separate living and sleeping areas or make yourself a meal in the fully-equipped kitchen. If you're here for work, enjoy our large, well-lit desks and free high-speed internet access throughout. Relax with the comforts of home at our all-suite hotel in Torrance, CA.