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Operations Manager

Posted May 13, 2021

Residence Inn San Diego Sorrento Mesa/Sorrento Valley
San Diego, CA
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About This Job

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn San Diego Sorrento Mesa/Sorrento Valley

5995 Pacific Mesa Court
San Diego, CA 92121

1-858-552-9100

150 Room Hotel

careers.marriott.com

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Welcome to the Residence Inn San Diego Sorrento Mesa Extended Stay Hotel. Unlike other San Diego extended stay hotels, our unique location puts you right in the middle of all that the area has to offer. Not only are we just minutes from MCAS Miramar, Sea World and Balboa Park, but our all-suite hotel is also near North County attractions like Solana Beach, Del Mar, Torrey Pines, Legoland and the world-famous San Diego Zoo Safari Park. Inside our hotel near Solana Beach, start your day with a free hot breakfast buffet and end it with our complimentary Social Hour. Our spacious San Diego suites offer large work spaces, sectional sofas and a fully equipped kitchens. During your stay, you can swim in the outdoor pool, soak in the whirlpool, curl up in front of the fireplace or stay connected with free high-speed internet. There is also an outdoor BBQ and picnic area, ping pong table and pets are always welcome. See what sets us apart and experience our San Diego extended stay hotel near Solana Beach today.