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Clerk-Reservations

Posted April 7, 2021

Fairfield Inn & Suites Tijuana
Tijuana, Mexico
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About This Job

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Fairfield Inn & Suites Tijuana

Blvd General Rodolfo Sanchez Taboada No 10461, Zona Urbana Rio Tijuana
Tijuana, 22010
Mexico

+52 664 512 1300

142 Room Hotel

www.marriott.com

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Our Hotel

Ideally situated in the heart of Tijuana's financial district with easy access to the city's industrial and medical zones, our hotel is the perfect spot to conduct business from. Located near the U.S./Mexico border, the U.S. Consulate and just 2.9 miles from the Tijuana International Airport, you'll enjoy a convenient travel experience. After a full day, retreat to your modern room featuring luxury bedding, complimentary Wi-Fi and an ergonomic workstation. Start your day at our complimentary breakfast buffet, serving an array of delicious hearty and healthy options. Stay on top of your exercise routine at our 24-hour fitness center. If you need to host a meeting, conference or training session, reserve one of our three event rooms. At Fairfield Inn & Suites Tijuana, our guests are our #1 priority.