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Guest Arrival Expert

Posted May 13, 2021

The Ritz-Carlton, Cleveland
Cleveland, OH
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About This Job

JOB SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Cleveland

1515 West 3rd Street
Cleveland, OH 44113

+1 (216) 623-1300

206 Room Hotel

careers.marriott.com

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Experience the premier luxury hotel in Cleveland, Ohio. The epitome of Midwestern hospitality, The Ritz-Carlton, Cleveland is the only hotel in the city to receive a four-star, four-diamond rating. With indoor walkway access to Progressive Field, the Quicken Loans Arena, Terminal Tower, Horseshoe Casino and the Carl B. Stokes Federal Court House, our luxury hotel resides in the heart of downtown. Our world-class Cleveland hotel is conveniently located and provides hotel guests with convenient access to the best of Cleveland’s night life and entertainment venues.Featuring well-appointed guest rooms, casually chic dining restaurants and a 24-hour fitness center, style, sophistication and the legendary service of The Ritz-Carlton, Cleveland awaits your arrival.To see our Cleveland luxury hotel’s pictures, view the Photo Gallery. The Ritz-Carlton, Cleveland is a Tier 2 property in The Ritz-Carlton Rewards.