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Reservations Agent

Posted April 8, 2021

Hilton Istanbul Bomonti Hotel & Conference Center
Istanbul, Bomonti-Sisli, Turkey
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About This Job

Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.



What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

Requirements

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








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About this Employer

Hilton Istanbul Bomonti Hotel & Conference Center

Silahsor Cad. No: 42
Istanbul, Bomonti-Sisli 34381
Turkey

+90-212-375 3000

829 Room Hotel

www3.hilton.com

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At A Glance

And we’re not just talking about the views from our 34th floor. Hilton Istanbul Bomonti Hotel & Conference Center is a haven of elegance with quality spa facilities, sky-high dining, and a range of unique rooms and suites. Centrally located in Sisli, you can enjoy easy access to many Istanbul attractions – from shopping to historic sites. Whether you’re here for a meeting in our extensive event space, a relaxing spa weekend, or a family vacation, our hotel offers personalized service and amenities that put the choice in your hands.

Host an event for 10 to 3200 guests. As one of the largest convention hotels in the city, we can do both, and everything in between. We have 30 meeting rooms and a large pillar-free Grand Ballroom with natural daylight. Plus, with the latest technology, like digital check-in screens, you’ll always be ahead of the game.

  • Located in the Sisli area, offering easy access to the city’s top attractions
  • 24-hour fitness center and indoor and outdoor pools
  • Modern eforea:spa at Hilton, spanning two floors
  • All-day dining restaurant, The Globe, and Cloud 34 bar with breathtaking views
  • 12,000 sq. m. of meeting space and a 24-hour business center