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Reservation Agent 预订文员

Posted April 8, 2021

JW Marriott Hotel Hangzhou
Hangzhou, China
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About This Job

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Hotel Hangzhou

28 Hushu South Road,Gongshu District
Hangzhou, 310006
China

86-571-8578 8888

305 Room Hotel

www.marriott.com

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Timeless beauty comes alive in Hangzhou, one of China's most magnificent cities. The new JW Marriott Hangzhou offers first-class service, luxurious accommodations, impeccable amenities, and a fabulous location in Hangzhou's business and shopping areas. Cultural attractions, such as West Lake, Silk Museums, the Grand Canal and Qing He Fang Historical Street are all nearby. We're also located near the railway station and airport. Our spacious rooms and suites include high-speed Internet, iPod docking station, mini-bar, safe, luxurious bedding, and TV in the bathroom. Our Executive Lounge on the 26th floor features spectacular views and serves breakfast and cocktails in the evening. While with us, relax in our indoor pool and stay fit at our 24-hour fitness centre. Enjoy local and international cuisine at our three restaurants and coffee or beverages at our lounge. When planning an event, our facilities are unmatched with 2,069 square metres of space and top-notch catering and event planning.