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Front Desk/Night Auditor

Posted April 8, 2021

Fairfield Inn & Suites Peoria East
East Peoria, IL
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About This Job

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 23 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity
  • Create Value for Shareholders
  • Family Matters

Summary

Night Auditor and Front Desk responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction
  • Complete any work or projects assigned by supervisor

Education, Experience, Other Requirements

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED
  • This position includes Thursday, Friday, & Saturday shifts 11pm-7am

Preferred

  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems, FOSSE a plus

EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.

compensation: $12-13

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About this Employer

Fairfield Inn & Suites Peoria East

200 Eastlight Court
East Peoria, IL 61611

(309) 699-4100

89 Room Hotel

www.marriott.com

Our Hotel

The Fairfield Inn & Suites East Peoria is ideally located just off I-74 at the Main Street Exit #95. This East Peoria hotel is just minutes from the Peoria International Airport, Caterpillar Corporate Headquarters, Peoria Civic Center, Bradley University, OSF St. Francis and Methodist Medical Centers, and the Par-A-Dice Riverboat Casino. Whether visiting for business or leisure, the Fairfield Inn & Suites Peoria East hotel is proud to offer a host of valuable amenities like a complimentary daily hot breakfast featuring multiple hot and cold items with free WiFi. We also offer complimentary business center, 24-hour fitness center, and heated indoor pool and whirlpool. Downtown Peoria shopping, dining, and entertainment are just minutes away from our well-equipped hotel.