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Guest Services Representative

Posted May 5, 2021

Marriott Kansas City Airport
Kansas City, MO
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Join our Guest Services team and provide service with a smile!

About This Job

The Guest Services team is vital to the success of our property!  Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!

A Guest Services Representative is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests.  If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

What you will be doing

Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy

The ideal candidate for this position

A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required

Amazing Benefits At A Glance:

  • Competitive Compensation 
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision 
  • Paid Sick and Vacation 
  • Employer Paid Life Insurance 
  • Employee Assistance Program 
  • Career Growth Opportunities/ Manager Training Program 
  • Reduced Room Rates throughout the portfolio 
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Additional benefits dependent on the property (meal program, transportation benefit)

EQUAL EMPLOYMENT OPPORTUNITY

THG celebrates diversity and is committed to creating an inclusive environment for all team members.  THG offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.

Our Values are A.E.I.O.U.

And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken

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About this Employer

Marriott Kansas City Airport

775 Brasilia Avenue
Kansas City, MO 64153

(816) 464-2200

381 Room Hotel

www.marriott.com

Managed By

Our Hotel

Only a mile from Kansas City International Airport, and providing easy access to Zona Rosa Town Center, Fort Leavenworth and Tiffany Hills Sports Complex, our hotel is perfect for long business trips or fun-filled weekend getaways. 

About The Hotel Group 

Led by a team of passionate professionals, we’ve managed and/or owned over 125 properties in 25 states. At THG we’re committed to Inspired Hospitality Greatness™ Simply put, we strive to Serve our People and Properties, Inspire a culture of Hospitality Greatness and Deliver maximum investment value for our Partners.  Follow our story at www.thehotelgroup.com