Search 18,586 current hospitality jobs

Tribal Lottery Guest Services Supervisor

Posted April 8, 2021

Emerald Queen Hotel & Casino
Fife, WA

About This Job


The TLGS Supervisor is responsible for supervising the TLGS Clerks and assists with training of new staff. Additional duties include ensuring the TLGS staff adheres to all department and casino policies and procedures while protecting the integrity of the player database, provides superior guest service by assisting guests with questions, issues or disputes. Also assists with entering player information into tracking system for comp purposes when needed. Performs additional job related duties as assigned by the department manager. 



  • High School Diploma or GED equivalent required

Experience & Requirements:

  • Two years of customer service experience in a lead or above capacity; casino experience is preferred
  • Working knowledge of MS Office Suite
  • Additional education/experience may substitute for the minimum requirements of the position

Physical Requirements:

  • Must have the ability to sit and stand for extended lengths of time
  • Good manual finger dexterity for operation of personal computer 
  • Must be able to bend, reach, squat and lift 25 pounds
  • Must be able to tolerate a smoke filled environment

Additional Requirements:

  • Must be able to pass a pre-employment drug screen
  • Upon offer must obtain a Class IIIA Gaming License ($273 - $335)
  • Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

Additional Information

Salary: $20.09 Per Hour

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Emerald Queen Hotel & Casino

5700 Pacific Highway E
Fife, WA 98424

Telephone (253) 594-7777
Reservations (888) 831-7655

104 Room Hotel


The Emerald Queen Hotel &  Casinos are located between Seattle and Olympia, Washington. The main casino is located in Tacoma and the hotel casino is in Fife.

Emerald Queen Casino in Tacoma features Las Vegas styles gaming including 56 table games and over 1750 slot machines. Guests can enjoy nationally acclaimed entertainers and comedians and live professional boxing events. Local entertainment is offered nightly in our nightclub with music selections from country, rock, oldies, to jazz and top 40 with local DJ's.

The Emerald Queen Hotel & Casino in Fife features 104 hotel rooms, and 1,750 of the newest games in town.

The food and beverage venues at Emerald Queen Casino I-5 (Tacoma) include the International Restaurant, International Surf & Turf Buffet, Asian Garden Café and Palace Deli. Emerald Queen Hotel & Casino (Fife) offers the Tatoosh Grill, Pacific Rim Buffet and Paradise Deli.

Hotel and Casino

Whether you’re looking for an escape from the “every day” or a fun-filled adventure, the Emerald Queen Hotel & Casino in Fife is your perfect destination! Indulge yourself with exceptional hospitality, divine dining and countless entertainment options.

Our exceptional guest rooms are adorned with an inviting balance of classic and contemporary furnishings and high speed internet connections, 27” televisions with cable and movie channels. Ask about our spacious suites complete with luxuriously comfortable beds, sleeper sofas and separate gathering areas.


The menu at the International Restaurant features selections ranging from Gourmet Chinese, American and Continental cuisine. Dishes such as Pacific Northwest Wild Salmon and Porterhouse Steak and Lobster Tail are prepared to perfection. We also offer Chef’s delicious daily specials.

The International Restaurant is located upstairs in the center of EQC I-5. For your convenience, an elevator is available by the soda fountain in the back right corner