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Front Desk Agent

Posted April 29, 2021

Residence Inn San Antonio SeaWorld/Lackland
San Antonio, TX
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Residence Inn San Antonio SeaWorld/Lackland

2838 Cinema Ridge
San Antonio, TX 78238

(210) 509-3100

109 Room Extended Stay

www.marriott.com

Our Hotel

Residence Inn San Antonio SeaWorld®/Lackland is a contemporary San Antonio, TX, extended-stay hotel that helps you feel connected while away from home and maintain a balance of work and life. Our extended-stay San Antonio hotel's home-like surroundings invite you to relax and our community atmosphere will make you feel welcome. We are located near SeaWorld®, Six Flags® Fiesta Texas, and Lackland AFB. Accommodations at our SeaWorld San Antonio, Texas, long-term-stay hotel include suites, each with separate areas for sleeping, working, eating and relaxing. Enjoy your choice of several nearby restaurants and golf courses, an indoor pool, on-site fitness center and more. Our suites offer large work desks with ergonomic chairs and complimentary high-speed Internet access to keep business travelers productive during your stay. We also provide a 577-square-foot meeting space for intimate events.