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Front Desk Supervisor

Posted April 8, 2021

DoubleTree Suites by Hilton Orlando - Disney Springs™ Area
Bay Lake, FL

About This Job


Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.

What will I be doing?


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



About this Employer

DoubleTree Suites by Hilton Orlando - Disney Springs™ Area

2305 Hotel Plaza Boulevard
Bay Lake, FL 32830

(407) 934-1000

229 Room All Suite

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At A Glance

Begin your memorable family vacation at DoubleTree Suites by Hilton Orlando - Disney Springs™ Area, the only all-suite Disney Springs™ Resort Area hotel located inside the Walt Disney World® Resort. Experience the excitement of Disney Springs™ – a truly amazing place featuring an eclectic mix of unique boutiques, one-of-a-kind eateries and jaw-dropping entertainment that will have you wondering where the day went.

After a short walk to Disney Springs™, take our complimentary shuttle to all Disney Theme Parks and Water Parks. Shuttle destinations include Magic Kingdom® Park, Epcot®, Disney’s Animal Kingdom® Theme Park, Disney’s Hollywood Studios®, Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard Beach Water Park.

Stay at this Official Walt Disney World® Hotel and enjoy exclusive benefits including purchasing Disney tickets online or at the hotel, advanced tee times, discounts at four nearby PGA championship golf courses and a Disney Merchandise store located inside the hotel.

Expect all the comforts of home in a one- or two-bedroom suite featuring a separate living room with a queen-sized sofa bed and private bedroom. The spacious suites provide families and business travelers with the room and privacy they need. Our EverGreen Café features an American-style menu. Exercise in the fitness center and relax at the outdoor pool, whirlpool and splash pad.