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Front Office Manager

Posted April 8, 2021

Grand Hyatt at Baha Mar
Nassau, Bahamas
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  This position reports to the Assistant Director of Rooms.
 
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.  The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.  In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. 
 
Duties include:
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
This is not your typical career opportunity.  This is the Hyatt Touch.


Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel 
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About this Employer

Grand Hyatt at Baha Mar

One Baha Mar Boulevard
Nassau
Bahamas

+1 242 788 1234

707 Room Hotel

bahamar.grand.hyatt.com

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Our Hotel

Located on Cable Beach, Grand Hyatt Baha Mar offers you a piece of paradise in The Bahamas. This Nassau luxury resort includes the Baha Mar Casino, along with the sumptuous spa, ESPA Baha Mar. Explore the city of Nassau, dive into pristine waters, and soak up the sun. A destination within a destination, Grand Hyatt Baha Mar Resort in Nassau, Bahamas offers a luxury stay during your island getaway.

What Guests Love:
  • Tropical location: Enjoy miles of sun-soaked beaches, interesting eco-attractions, and the vibrant community of Nassau
  • Rooms with a view: Relax in spacious  guestrooms and suites with breathtaking ocean and island views
  • Incredible gaming space: Play the night away at the Baha Mar Casino, featuring 100,000 sq ft of gaming excitement
  • The golf course: Hit the links at our dynamic 18-hole, 72-par Jack Nicklaus Signature Golf Course
  • Stunning event space: Host memorable events within 200,000 sq ft of indoor-outdoor meeting space
  • The Racquet Club at Baha Mar: Enjoy a tennis match on one of the following surfaces: clay, hard tru or grass. 
  • Pristine pools and Beach: Unwind in one of our six awe-inspiring pools, exlcusive to resort guests or lounge on 3,000 feet of sugary white sand.