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Guest Service Agent Part-Time

Posted April 8, 2021

Homewood Suites by Hilton Mobile - East Bay/Daphne
Daphne, AL
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About This Job

The Homewood Suites Daphne is looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us.  

JOB DESCRIPTION

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full time associates, after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit

Our full time associates, after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much Much More....
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About this Employer

Homewood Suites by Hilton Mobile - East Bay/Daphne

29474 North Main Street
Daphne, AL 36526

(251) 621-0100

104 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

The Homewood Suites by Hilton® Mobile-East Bay-Daphne hotel is located nine miles east of downtown Mobile, Alabama, off I-10. Our all-suite, contemporary hotel is ideally situated and provides convenient access to Gulf Coast beaches, golf courses, Mobile Bay shipyards and facilities, and area companies. Shops and restaurants are within walking distance of our hotel, and many attractions are only a short drive away. Enjoy a family vacation or business trip with an extended stay in a spacious suite only minutes from the beautiful Gulf Coast.

Make yourself at home in a spacious studio, one- or two-bedroom suite featuring a separate living area with sofa bed and a fully equipped kitchen. Gather with friends and family on our outdoor terrace in front of a fireplace. Host a meeting or special event for up to 150 guests in one of our four event spaces.

Start your day with a complimentary full, hot breakfast and join us for our evening social* Monday through Thursday, both included with your stay.

Unwind on the putting green. Exercise in the fitness center or outdoor saltwater pool.

Stay at our Daphne hotel to enjoy Gulf of Mexico beaches, Meaher State Park, Five Rivers Delta Resource Center and Mobile Bay. Explore the USS Alabama Battleship or Gulf Coast Exploreum Science Center and IMAX. Attend Mardi Gras or Bay Fest.