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Front Desk Associate

Posted April 8, 2021

Fairfield Inn & Suites Chicago St. Charles
St. Charles, IL
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Now Hiring Full-Time Front Desk Associate

About This Job

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 23 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity
  • Create Value for Shareholders
  • Family Matters

Summary

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • AA or Bachelors Degree
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.

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About this Employer

Fairfield Inn & Suites Chicago St. Charles

2096 Bricher Road
St. Charles, IL 60174

(630) 845-5500

92 Room Hotel

www.marriott.com

Our Hotel

The Fairfield Inn & Suites Chicago St. Charles offers outstanding service in a desirable location making it a top choice among area hotels. This hotel is located across from the Geneva Commons Shopping Center and minutes to downtown Geneva and downtown St. Charles, IL. With over 15 restaurants within a quarter of a mile and shopping within walking distance, there is something for everyone. Start each morning right with free hot breakfast featuring healthy and indulgent options like scrambled eggs, sausage and oatmeal, waffles, and fresh fruit and yogurt. Feel at home in our newly renovated guest rooms and suites and stay connected with complimentary WiFi throughout the hotel. Easily keep up with your workout routine in our 24-hour fitness center or relax by our indoor heated pool.