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Manager - Front Office

Posted April 8, 2021

Hilton Newark Airport
Elizabeth, NJ
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About This Job

Description

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with Company standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Complete audit procedures, as needed
  • Recruit, interview and train team members

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

Hilton Newark Airport

1170 Spring Street
Elizabeth, NJ 07201-2114

(908) 351-3900

378 Room Hotel

www3.hilton.com

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At A Glance

Enjoy the convenience of staying close to the airport. Set just a five-minute drive away, the Newark Airport is accessible by our free 24-hour shuttle. New Jersey businesses and attractions are within easy reach, and sports fans will enjoy close proximity to Newark's Prudential Center and the MetLife Stadium. If you prefer to stay in, we have great amenities including an on-site Newarker Restaurant, Amelia's Bar, indoor pool and a 24/7 gym.

We offer over 9,000 sq. ft. of flexible event space plus a variety of rooms with high-tech services and a business center. Celebrate your Big Day with us, weather it is an intimate gathering or a lavish reception for 250 guests, and enjoy personalized service and a range of complimentary features.

  • Situated 1 mile from Newark Airport, with free 24-hour shuttle
  • Convenient access from Newark Airport to NYC via AirTrain
  • Modern 24-hour fitness center and indoor pool
  • Newarker Restaurant with early breakfast and all-day dining
  • On-site Amelia's Bar serving drinks and light snacks
  • Room service available from 6:30am to 12:30am