Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 23 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

• Transparent & Accountable
• Humble, Respectful & Dedicated
• Embrace Opportunity
• Create Value for Shareholders
• Family Matters

Summary

The Executive Housekeeper responsibilities include all aspects of the Back of the House including hiring/terminating employees, coaching/counseling, training of new or current staff, cleanliness of the hotel, running the laundry and maintaining the supply of stock on hand. Their responsibilities also include assigning rooms, inspecting rooms, or cleaning rooms as needed.  You will also address guests’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

• Assign housekeeping boards in morning
• Inspect rooms for cleanliness, any maintenance issues, and adherence to brand standards
• Hire new employees for Back of House (BOH) except maintenance team (unless directed by GM)
• Train employees on hotel cleaning standards, laundry standards and BOH procedures
• Keep hotel stocked with supplies and keep a list of inventories on hand
• Ensure employees have uniforms, including nametags, and wear them daily
• Maintain labor standards given by the GM
• Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded whenever possible
• Change bed linen and make beds
• Remove/Restock used towels
• Vacuum carpets plus sweep and mop floors
• Assist with Laundry duties as needed
• Dust furniture and fixtures
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and beverage supplies
• Clean public areas, like corridors and common areas as needed
• Report any technical issues and maintenance needs in a timely manner
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items by inquiring with front desk for them and turn in all items with any possible received value to management
• Ensure all assigned rooms are clean and fully restocked by the end of the shift
• Follow hotel security guidelines
• Get permission from supervisor or manager before clocking out

Education, Experience, Other Requirements

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions

Preferred

• High School Diploma
• Work experience as a Room Attendant or Maid
• Experience with hotel cleaning standards and products

EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.