Posted May 6, 2021The Ritz-Carlton Reynolds, Lake Oconee
Posting Date Apr 08, 2021 Job Number 21031889 Job Category Event Management Location The Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee Trail, Greensboro, Georgia, United States VIEW ON MAP Brand The Ritz-Carlton Schedule Full-Time Relocation? N Position Type Management Located Remotely? N At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Meetings and Special Events Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Apprises property of all groups that will impact property operations. • Executes event management strategy that is aligned with the company’s business strategy and leads its execution. • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards. Managing Profitability • Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. • Creates opportunities to upsell during event planning. • Manages department controllable expenses to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Attends and participates in all pertinent meetings. • Reviews staffing levels to ensure that guest service and operational needs are met. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At The Ritz-Carlton Lodge, Reynolds Plantation in Georgia, you'll be greeted by a shimmering lake and quiet tranquility. At this southeast luxury golf resort, you’ll discover a charming atmosphere, world-class accommodations and personalized service, creating an unforgettable experience. A reprieve at our Georgia resort opens the door to spectacular opportunities for golfing on 5 championship golf courses, a relaxing day of fishing, wandering through antebellum towns or just relaxing at the spa. This luxury hotel's location in Georgia offers an engaging backdrop in the heart of nature. Discover the exciting adventures awaiting you at our world-class spa and golf resort in Lake Oconee, Georgia.Explore our luxury resort's upcoming events and offers in The Ritz-Carlton Lodge, Reynolds Plantation 2013 Winter eNewsletter. The Ritz-Carlton Lodge, Reynolds Plantation is a Tier 3 property in The Ritz-Carlton Rewards.