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Front Desk Agent

Posted April 29, 2021

Residence Inn by Marriott San Antonio North/Stone Oak
San Antonio, TX
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About This Job

Come join our great team, and get your hospitality career in GEAR!

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Residence Inn by Marriott San Antonio North/Stone Oak

1115 North Loop 1604 East
San Antonio, TX 78232

(210) 490-1333

88 Room Extended Stay

www.marriott.com

Our Hotel

Offering easy access to San Antonio International Airport, our hotel is near many popular attractions including McAllister Park and Six Flags® Fiesta Texas. Before an eventful day, guests can stretch out and relax in our spacious suites with separate living and sleeping areas, then get a good night's rest inspired by our plush bedding. In the morning, they can prepare a meal the way they like using their room's fully equipped kitchen, or stop by our complimentary breakfast buffet. Visit our fitness center to maintain an exercise routine using our cardio equipment and free weights, then cool down with a refreshing dip in our outdoor pool.