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Front Desk Services

Posted May 8, 2021

Best Western Mason Inn
Mason, OH
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About This Job

ABOUT THIS JOB

We are excited to add talented and friendly individual to our team.  The position is for Full time and Part time. The shift is typically 7-3, 3pm- 11pm And 11-7 ( night auditor). Weekend availability is required.

JOB DUTIES AND RESPONSIBILITIES 

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift. 
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE: Prefer Hilton Experience

  • Prior Customer Service Experience 
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Best Western Mason Inn

9665 S Mason Montgomery Road
Mason, OH 45040

(513) 336-7911

92 Room Hotel

www.bestwestern.com

A luxurious hot tub and indoor heated swimming pool provide perfect options for R&R at this Mason hotel where hospitality is an art.

At the Best Western Mason Inn, guests are treated like VIP’s starting with the impressive, free hot breakfast buffet. Start each morning indulging in your favorites like hot waffles or pancakes, a selection of breakfast cereals and fresh fruits and pastries perfectly complimented with Arabica coffee. Hotels in Mason are known for providing excellent customer service, but nothing compares to the brand of Best Western.

Looking to stay close to Kings® Island? Mason, OH hotels are conveniently close to the area's top attractions including The Beach Waterpark. Schappacher Farms is a charming must-see any time of year, whether it's for harvest season in the autumn or berry picking in the spring and summer. For those who want a little more excitement, the nearby Regal Deerfield Towne Center Stadium regularly hosts events from sporting tournaments to concerts.

Business travelers depend on our Mason hotel for easy commutes and the kind of quiet and space necessary to work while traveling. Close to Siemens and the headquarters of Proctor & Gamble, traveling on business has never been easier. Enjoy easy access to WellPoint and Cintas®, just a few minutes from the property. The Cincinnati Children's Hospital is also in the area and our hotel is a favorite for extended stays whether you're a healthcare professional, patient or visiting a loved one. There are many conferences happening close to the hotel too, which is why we specialize in blocked rooms and group rates. Hotel requires $100 refundable deposit at check-in.

Staying at this Mason hotel is like staying with family. A warm welcome, comfortable room and all the amenities of home wait. Make your next stay the best one yet.