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Operations Supervisor - F & B

Posted May 13, 2021

The Westin San Diego Gaslamp Quarter
San Diego, CA
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About This Job

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Westin San Diego Gaslamp Quarter

910 Broadway Circle
San Diego, CA 92101

(619) 239-2200

450 Room Hotel

careers.marriott.com

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Experience a new wave of renewal at The Westin San Diego Gaslamp Quarter. With the recent completion of our $17 million renovation, guest rooms and suites offer new furnishings and enhanced amenities to both soothe and recharge you. Rise each day to striking city and bay views from your Westin Heavenly Beds and revitalize with our signature Westin White Tea amenities. Make the most of your time in San Diego with our prime location next to the Gaslamp Quarter, San Diego’s iconic dining and entertainment district. Soak in the warm sunshine and cool breeze at our rooftop pool or the newly opened Sun Deck at the Garden Terrace, an expansive and inviting space featuring socially distanced seating and games. Connect and collaborate with our versatile meeting and event venues, anchored by two ballrooms.