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Supervisor-At Your Service

Posted May 6, 2021

Le Méridien Jakarta
Jakarta, Indonesia
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About This Job

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Le Méridien Jakarta

Jalan Jenderal Sudirman
Jakarta, 10220
Indonesia

+62 21 2513131

318 Room Hotel

www.marriott.com

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Experience thoughtful luxury in our hotel in central Jakarta

Refresh your energy with a visit to our beautifully-designed hotel with exceptional service at Le Méridien Jakarta. Built as a 5th century Hindu settlement on the banks of the Ciliwung River, Jakarta remains the capital city of Indonesia today providing an endless gateway to Indonesian culture and history. Our family-friendly hotel sits in central Jakarta in the golden triangle near historic destinations, shopping malls and the Jakarta Convention Center. After sightseeing, explore our hotel's premium amenities, including a world-class spa, fitness center and delicious international fare with specialty cocktails at our hotel restaurants and bars. Retreat in the evening to spacious accommodations with modern bathrooms for a good night's rest. If visiting central Jakarta for business or social gatherings, take advantage of our versatile venues, function halls and ballrooms with advanced technology, free Wi-Fi and enough space for 1200 guests. Le Méridien Jakarta wants to make you visit to Indonesia flawless.