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B-Lux Server

Posted May 9, 2021

Kalahari Resort & Conventions - Sandusky, OH
Sandusky, OH
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About This Job

Job Summary

As a Server, provide friendly, responsive service to create a beyond expectation dining experience for all guests.  To actively participate as a team and use core values and service expectations listed in the Kalahari Promise daily.

Qualification Standards

Required Skills
:   Must be able to read and comprehend simple instructions.  Ability to write short correspondence.  Must be able to convey information and ideas clearly.  Must have a good understanding of basic math skills.  Good verbal communication and interpersonal skills are a must.

Knowledge of Computer Hardware or Software
:  Ability to operate a cash register, Micros terminal, Phone system, & POS system.

Previous Experience Required
:  General food and beverage knowledge involving at least 1 year of front-of-the-house operations is preferred.  Prior restaurant experience in a full-service restaurant is a must or background in the service industry is a plus.  Ability to handle money and operate a point-of-sale system.

Physical Requirements
:

  • Must be able to work on your feet and in a constant motion for long periods of times (up to 5 hours).
  • Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 
  • Must be able to lift and balance trays frequently.
  • Must be able to work and be flexible with all shifts, weekends, and holidays.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties & Functions

  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Greet guests, inform them of specials, provide menu tours, and recommend items you genuinely feel guests will enjoy and menu changes.
  • Answer questions about food, beverage, restaurant functions, services, and resort services and activities.
  • Take food and beverage orders from guests, enter orders in the POS system.
  • Deliver food and beverage orders from kitchen and bar in a timely manner.
  • Perform side work at the start and end of each shift as required by service station assignment.  Stock cabinets and shelves with supplies as needed.
  • Maintain clean, neat, and organized service area.
  • Monitor and observe guests dining experience.  Ensure guests are satisfied with the food, beverage, and service.
  • Prepare final bill, present check to guest, accept payment, process credit card charges, or make change if applicable.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.  Collect accurate information and resolve conflicts.
  • Be ready and willing to assist fellow associates (servers, bussers, host/hostess, and management) as situations rise.
  • Ensure that all equipment is kept clean and kept in excellent working condition by handling the equipment per instruction.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.
  • Follow all laws pertaining to Alcohol Sales and Guest Safety.
  • Follow safe food handling procedures and provide a safe environment for our guests and associates.
  • Participate in training classes and all Daily Promise shift meetings & pre-meal service meetings.
  • Report all concerns and problems to the Restaurant Manager and Supervisors when appropriate.
  • Assist with ongoing projects, additional job duties as assigned through managers.
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About this Employer

Kalahari Resort & Conventions - Sandusky, OH

7000 Kalahari Drive
Sandusky, OH 44870

890 Room Resort

www.kalahariresorts.com

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