Job SummaryThe Common Area Cleaner is responsible for the cleaning of the resorts common area spaces; such as lobby areas, public restrooms, and special areas in the resort, that spaces are well maintained, clean, and are ready in a timely manner for guest usage.
Education Requirements High School diploma required or equivalent and/or experience in a hotel or a related field preferred.
License/Permits RequiredMust have a valid driver's license for the applicable state.
Required SkillsMust have good customer relation skills, have great attention to detail, be a team player, and be willing to help anyone in the immediate area on a minute's notice. Must be a self-motivator and be able to work independently with minimal supervision. Basic working knowledge of equipment such as Vacuum and Floor Cleaners, Housekeeping Pushcarts, and various floor/mop equipment is helpful.
Knowledge of Computer Hardware or SoftwareNone
Previous Experience RequiredBasic working knowledge of all needed equipment and supplies is helpful. Must know how to strip floors and lay down wax.
Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.
Flexible and long hours sometimes required including weekends and holidays.
Ability to stand during entire shift.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
Essential Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Vacuum guest corridors, stairwells, and keep hallways, public areas, and closets neat, organized, and up to hotel standards.
Maintain cleanliness and sanitation in public restrooms.
Keep ash urns clean and filled with sand.
Visually inspect and clean all public and lobby areas within the resort.
Cleaning duties include but are not limited to dusting, vacuuming, moping, sweeping, and picking up floor debris.
Assure that proper cleaning equipment and chemicals are used when cleaning floors.
Use proper two-way radio etiquette when communicating with all associates.
Handle "Lost and Found" items according to Resort standards.
Ensure implementation of all Kalahari policies and resorts rules. Understand housekeeping terms, chemical and hazardous material handling, and sanitation/cleanliness standards.
Monitor and assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
Monitor common area cleaner records for daily assignments to be completed, signed off and turned into the Housekeeping Office daily.
Report maintenance issues to Maintenance Techs and/or Common Area Supervisor.
Maintain all work areas and ensure Housekeeping equipment is free of safety violations.
Report any hazardous conditions or broken equipment immediately to the proper personnel.
Practice safe work habits to ensure safety to guests, fellow associates, and self.
At the end of each shift, turn in all keys and assignment sheets to the Housekeeping/Common Area Office.
Work with Common Area Supervisor and Front Office to monitor out-of order, out-of service, and discrepant public spaces.
Participate in Daily Promise meetings and trainings as required by management.
Be familiar with correct guestroom cleaning procedures to assist Room Attendants if needed.
Pick up Room Attendant's dirty linen or trash when requested.
Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
Adhere to the schedule for project cleaning of public areas.
Perform other duties as requested from management.
Comply at all times with Kalahari standards and regulations to encourage safe and efficient hotel operations.