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Enhance the Fun Staff

Posted May 15, 2021

Kalahari Resort & Conventions - Sandusky, OH
Sandusky, OH

About This Job

Job Summary

Do you want to work in a fast-paced environment? Do you love helping people? Kalahari Resorts offers exciting career opportunities that range from part time to full time, entry level to professional. Work in a fun environment while making sure our guests have a beyond expectation stay with us. Kalahari Resorts offers the ability to learn a new skill set while enjoying fun and exciting benefits. Whether you are looking for part time hours and a fun job, or looking for a career change with excellent benefits and growth opportunities - Kalahari Resorts is your one stop shop for success!

The Enhance the Fun associate handles all aspects of customer service in our main lobby. You will help guests Enhance their stay at Kalahari by selling in-room surprise packages for their hotel room, making dinner reservations, and informing guests of all the activities in the resort. You will stock merchandise, sell and deliver packages, and most importantly, make all guests feel welcome with a smile upon entering the resort.

Previous Experience Required

Experience in retail, customer service or sales environment preferred. 

Physical Requirements

Ability to lift, carry, push, pull, or otherwise move merchandise up to 25lbs.  Maintain a high-energy level to be able to stand on your feet throughout the day on the floor.

Mental Requirements

  • Must be able to approach all encounters with guests and team members in a friendly, service-oriented manner.
  • Must be able to adapt to a broad range of customer interactions, inquiries, and complaints while maintaining a friendly and warm demeanor.
  • Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.

Essential Duties & Functions

  • Greet customers and ascertain their wants/needs.
  • Create merchandise packages for guests.
  • Upsell online merchandise packages in the main lobby of the resort.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. 
  • Deliver packages to guest rooms in an efficient manner.
  • Check package delivery emails daily.
  • Run reports in internal software – Visual One.
  • Knowledgeable about each department in the resort.
  • Answer guest questions regarding the department and resort amenities.
  • Perform tasks such as counting money, separating receipts, coupons & vouchers, and balancing cash drawers.

About this Employer

Kalahari Resort & Conventions - Sandusky, OH

7000 Kalahari Drive
Sandusky, OH 44870

890 Room Resort