Job Summary Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, cleanliness, and sanitation.
Education Requirements A minimum of 4 years of progressive experience in a hotel, theme park, or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
License/Permits Required Valid driver's license.
Required Skills Be able to communicate and understand the predominant language(s) of the entertainment area. Age requirement is 21 years.
Knowledge of Computer Hardware or Software Possess excellent basic math skills and have the ability to operate a cash register or POS system.
Previous Experience Required Theme park/Concessions related experience helpful but not required.
Physical Requirements Possible heavy workloads; exerting up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects. Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work weekends, nights, holidays, and 40 hours per week.
Mental Requirements Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Must be able to adapt to a broad range of customer interactions, inquiries, and complaints. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
Essential Duties & Functions Understand completely all policies, procedures, standards, specifications, guidelines, and training programs of Kalahari Resorts. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times. Ensure that all rides are inspected daily. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive work environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance to the Indoor Theme Park policies and procedures. Fill in where needed to ensure guest service standards and efficient operations. Continually strive to develop staff in all areas of managerial and professional development. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the ride manufacturer's preventative maintenance programs. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. Fully understand and comply with all federal, state, and county and municipal regulations that pertain to health, safety and labor requirements of the associates and guests. Provide advice and suggestions to the General Manager and Assistant Manager as needed. Participate and occasionally lead the Daily Promise line-up meetings.