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Gorilla Grove Adventure Park Supervisor

Posted April 9, 2021

Kalahari Resort & Conventions - Pocono Mountains
Pocono Manor, PA
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About This Job

Job Summary

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, cleanliness, and sanitation.

Qualification Standards

Education Requirements
A minimum of 4 years of progressive experience in a hotel, theme park, or related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
License/Permits Required
Valid driver's license.
Required Skills
Be able to communicate and understand the predominant language(s) of the entertainment area. Age requirement is 21 years.
Knowledge of Computer Hardware or Software
Possess excellent basic math skills and have the ability to operate a cash register or POS system.
Previous Experience Required
Theme park/Concessions related experience helpful but not required.
Physical Requirements
Possible heavy workloads; exerting up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects. Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work weekends, nights, holidays, and 40 hours per week.
Mental Requirements
Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Must be able to adapt to a broad range of customer interactions, inquiries, and complaints. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
Essential Duties & Functions
Understand completely all policies, procedures, standards, specifications, guidelines, and training programs of Kalahari Resorts. Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times. Ensure that all rides are inspected daily. Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive work environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance to the Indoor Theme Park policies and procedures. Fill in where needed to ensure guest service standards and efficient operations. Continually strive to develop staff in all areas of managerial and professional development. Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the ride manufacturer's preventative maintenance programs. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. Fully understand and comply with all federal, state, and county and municipal regulations that pertain to health, safety and labor requirements of the associates and guests. Provide advice and suggestions to the General Manager and Assistant Manager as needed. Participate and occasionally lead the Daily Promise line-up meetings.
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About this Employer

Kalahari Resort & Conventions - Pocono Mountains

250 Kalahari Boulevard
Pocono Manor, PA 18349

457 Room Resort

www.kalahariresorts.com

Join Our Team

Begin a new career, a #BeyondExpectations #KalahariCareer!

Kalahari Resorts & Conventions is the leader and employer-of-choice in the waterpark resort industry.  Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015) Round Rock, Texas (2020).  With America’s largest waterparks, some of the most dynamic & busiest convention center spaces in the country, signature restaurants and well-appointed rooms, we’re the leader in play, stay, meet and eat.  

Mission Statement 

We promise to deliver products and services beyond expectations.