As a Host or Hostess; prompt recognition and providing a warm and friendly greeting with a smile and responsive service is essential to create a beyond expectation dining experience for all guests. Manage the efficiency and timeliness of seating guests to their tables with their wishes in mind. To actively participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
Education Requirements High School Diploma or general education degree (GED) is required. Restaurant and/or hotel and resort experience is helpful.
License/Permits Required None
Required Skills Must be able to read and comprehend simple instructions, short correspondence, and memos. Ability to write short correspondence. Bi-lingual skills are preferred but not required. Must have a good understanding of basic math skills: add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Good verbal communication and interpersonal skills are a must while maintaining a clear and upbeat voice. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the Resort.
Knowledge of Computer Hardware or Software Ability to operate a cash register, Micros terminal, Phone system, POS system, beverage dispenser, and vacuum.
Previous Experience Required General food and beverage knowledge involving at least 1 year of front-of-the-house operations is preferred. Prior restaurant experience in a full-service restaurant is preferred but not required and/or background in the service industry is a plus. Ability to handle money and operate a point-of-sale system.
Must be able to frequently communicate and develop rapport with guests and associates and have a working relationship with the resort management team.
Must be able to work in a stationary position for long periods of times (up to 8 hours).
Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Must be able to frequently climb, balance, stoop, kneel, crouch, or crawl.
Must be able to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
Special vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Must be able to work and be flexible with all shifts, weekends, and holidays.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts.
Essential Duties & Functions
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
Greet and welcome guests, in a friendly manner; escorting them to the assigned dining area. Rotate tables when seating guests throughout the shift.
When applicable and possible, open the front door for guests entering or leaving the restaurant.
When immediate seating is limited, record guest names and number of people in party.
Call out name and number of party when tables become available in a courteous and friendly manner with a pleasant, professional, and clear tone of voice.
Provide guests with estimated waiting times.
Accommodate special seating requests for guests whenever possible and be aware of seat needs for physically-challenged guests and young children.
Seat guests based on guest preferences and balancing customer flow in service stations.
Upon seating, present menus; announce server's name. Inspect table for proper presentation and completeness.
Answer questions about food, beverage, restaurant functions, services, and resort services and activities.
Relay messages to servers and bussers as needed.
If asked, take food and beverage orders from guests, enter orders in the point-of-sale system which relays orders to the kitchen and bar.
Perform side work at the start and end of each shift as required by Host/Hostess station assignment.
Maintain clean, neat, and organized service area.
Stock cabinets and shelves with supplies as needed.
Monitor and observe guests dining experience. Ensure guests are satisfied with the food, beverage, and service. Respond promptly and courteously to their needs and requests.
If asked, prepare final bill, present check to guest, accept payment, process credit card charges, or make change if applicable.
Be ready and willing to assist fellow associates (servers, bussers, co-host/hostess, and management) as situations rise.
Be ready and willing to assist bussers with clearing and resetting tables.
Thank guests for their visit and invite them to return.
Answer telephone with the proper Kalahari Resort verbiage.
Take room service orders over the phone if applicable and handle any kitchen "to go" orders.
Complete room service and table tracking forms.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Be able to understand the basic knowledge of dining room and service procedures and functions.
Perform all opening and closing duties as requested.
Ensure that all equipment is kept clean and kept in excellent working condition by handling the equipment per instruction following the restaurant's preventative maintenance programs.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.
Be aware of guests' rate of consumption of alcohol and its effect and take immediate corrective action to help the guest as well as to protect the interest of Kalahari Resorts and its associates.
Follow all laws pertaining to Alcohol Sales and Guest Safety.
Follow safe food handling procedures and provide a safe environment for our guests and associates.
Participate in training classes and all Daily Promise shift meetings, "luau" meetings (if Kahunaville), pre-meal service meetings.
Report all concerns and problems to the Restaurant Manager and Supervisors when appropriate.
Ensure friendly and courteous customer relations at all times, identifying and welcoming current patrons and work to identify and grow future business through guest relations.
Keep an open line of communication with all departments and keep them posted on what is happening in the department.
Protect dining room assets by adhering to security policies and procedures.
Assist with ongoing projects, additional job duties as assigned through managers.