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Guest Service / Front Office Agent

Posted May 15, 2021

Kalahari Resort & Conventions - Sandusky, OH
Sandusky, OH

About This Job

Job Summary

Responsible for providing attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Knowledge of Computer Hardware or Software
:  Must be proficient in Windows software

Previous Experience Required
:  College course work in related field and/or experience in a hotel or resort helpful.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Ability to be stationary during entire shift.
  • Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
  • Must be able to work well in stressful, high pressure situations.
  • Must be able to work with and understand financial information and data.
  • Must maintain composure and objectivity under pressure.

Essential Duties & Functions

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Greet and welcome all guests approaching the Front Desk in accordance with Kalahari Resort standards.
  • Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.
  • Obtain all necessary information when taking room, cabana, and bungalow reservations and follow the rate-quoting scenario.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.
  • Be aware and market all rates, packages, and promotions at the resort.
  • Be familiar with all in-house groups and activities.
  • Answer guest inquiries about resort services, facilities and hours of operation in a timely manner.
  • Follow and enforce all Kalahari Resort cash handling and credit/debit policies.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the resort.
  • Have knowledge of and assist in all emergency procedures as required.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a room rate verification report, housekeeping report and other front office checklists.
  • Responsible for issued house bank.
  • Balance and prepare individual paperwork for closing of shift according to resort standards.
  • Attend meetings/training as required by management.
  • Perform other duties as requested by management.

About this Employer

Kalahari Resort & Conventions - Sandusky, OH

7000 Kalahari Drive
Sandusky, OH 44870

890 Room Resort