Job SummaryThe Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators, guest accommodations and all other assigned or expected areas. He/She is responsible for delivering items to guest rooms such as luggage, irons, coffee, special requests, etc.)
Education RequirementsHigh School diploma or equivalent and/or experience in a hotel or a related field preferred.
License/Permits Required Must have a valid driver's license for the applicable state.
Required Skills Must have good customer relation skills, have great attention to detail, able to work independently without supervision and be a team player. Basic working knowledge of equipment such as Vacuums, Electric Housemen Carts, and Hydraulic Lift Trucks helpful.
Knowledge of Computer Hardware or Software None
Previous Experience Required Experience with properties (Hotels and Resorts) in excess of 500 rooms is helpful.
Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or move objects.
Flexible and long hours sometimes required including weekends and holidays.
Ability to stand for entire shift and/or walk, bend, stretch for long periods of time.
Must be able to clean floors with large industrial equipment for long periods of time.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Essential Duties & Functions
Deliver items to guest rooms, keep housekeeping closets clean and stocked and assist room attendants when needed by stripping beds, running linen and cleaning rooms.
Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
Use daily checklists to complete cleaning projects such as: elevator lobbies, ash urns, glass tables, furniture, ice machines, vending machines, elevator doors/frames, service landings, linen closets, stairwells, and polish floors.
Use proper two-way radio etiquette at all times when communicating with other associates.
Maintain housekeeping closets keeping them clean and orderly and advise supervisor of low inventory of amenity items.
Separate linens and properly move them to laundry for cleaning in an efficient manner.
Distribute and deliver clean linens to housekeeping closets as business volume demands.
Ensure lost and found procedures are carried out according to resort and department standards.
Practice and understand safety requirements and hazardous materials handling to ensure a safe environment for guests and fellow associates.
Turn all keys and assignment sheets in at the end of each shift to the housekeeping office.
Be familiar with proper guest room cleaning procedures and assist room attendants with cleaning when needed.
Pick up and properly dispose of dirty linens and trash in accordance with resort procedures.
Vacuum guest corridors and assigned areas.
Report maintenance issues to Supervisors.
Maintain all work areas and ensure Housekeeping equipment is free of safety violations.
Assist housekeeping associates as needed to deliver cribs, roll-aways, flip beds, etc.
Report any hazardous conditions or broken equipment immediately to the proper personnel.
If applicable, operate laundry box truck with hydraulic lift to transport laundry between laundry department and housekeeping closets in areas such as Sands Building or Condo areas.
Participate in Daily Promise meetings and trainings as required by management.
Perform other duties as requested from management.
Comply at all times with Kalahari standards and regulations to encourage safe and efficient hotel operations.