Must be available weekends, and some nights and weekdays as needed. This position includes tips.
As a Barback, provide friendly, responsive and consistent service to create a beyond expectations food and beverage experience for all guests. To provide the guest with a clean and replenished bar and service area. To actively participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
Previous Experience Required General food and beverage knowledge involving at least 1 year of front-of-the-house operations is helpful and background in the service industry is a plus.
Must be able to frequently communicate and develop rapport with guests and associates.
Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Must be able to frequently climb, balance, dance, stoop, kneel, crouch, or crawl; and taste or smell.
Must be able to regularly lift and balance trays and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
Special vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Must be able to work and be flexible with all shifts, weekends, and holidays.
Essential Duties & Functions
Must be able to take direction from coworkers.
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
Answer questions about food, beverage, restaurant functions, services, and resort services and activities.
Maintain bar area; including keeping the bar top/counters and well areas neat and organized, ashtrays emptied and wiped out, dirty cocktail glasses removed and washed; any napkins, coasters, straws or discarded garnishes cleaned up.
Perform side work duties; cleaning assigned station and other responsibilities as assigned based on business needs.
Maintain clean, neat, and organized service areas.
Carry food trays from kitchen to bar and service area when necessary.
Stock cabinets and shelves with supplies as needed such as stocking refrigeration units with wines and bottled beers.
Replenish par levels for bar areas, up to and including; replacing empty beer kegs with full ones, mixing and preparing flavors for mixed drinks, and slicing fruits to garnish drinks.
Monitor and observe guests beverage and dining experience. Ensure guests are satisfied with the food, beverage, and service. Respond promptly and courteously to their needs and requests.
Serve food to guests at bar area maintaining proper steps of service and positioning of plate.
Be ready and willing to assist fellow associates (bartenders, barbacks, servers, bussers, host/hostess, and management) as situations rise.
Be ready and willing to assist bussers with clearing and resetting tables/bar stations.
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the bar area as directed by the beverage, restaurant, or banquet manager or immediate supervisor.
Be able to understand the basic knowledge of dining room, banquet, lounge, bar and service procedures and functions.
Ensure that all equipment is kept clean and kept in excellent working condition by handling the equipment per instruction following the restaurant's or bar's preventative maintenance programs.
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.
Be aware of guests' rate of consumption of alcohol and its effect and take immediate corrective action to help the guest as well as to protect the interest of Kalahari Resorts and its associates.
Follow all laws pertaining to Alcohol Sales and Guest Safety.
Clear away any unwanted dishes, glasses, and debris keeping the guests' area a pleasant environment and reset when needed.
Follow safe food handling procedures and provide a safe environment for our guests and associates.
Report all concerns and problems to the Manager and Supervisors when appropriate.
Ensure friendly and courteous customer relations at all times, identifying and welcoming current patrons and work to identify and grow future business through guest relations.
Protect dining, bar, lounge room assets by adhering to security policies and procedures.
Provide service to the cocktail servers, waiters, bartenders, banquet staff, and lounge personnel when needed.