Job Summary To assure the guests of Trappers Turn Golf Club are have the best experience by seeing to the needs of the guests in any way possible such as golf services, food and beverage services, and especially any golf shop needs, maintaining the standards set by management and ownership.
Education Requirements High school diploma or GED equivalent required.
Required Skills Ability to apply concepts of basic math, algebra and geometry. Good verbal communication and interpersonal skills are a must. Ability to present information in one-on-one, small group situations to customers, clients, and other associates and corporate executives of the Resort a must.
Knowledge of Computer Hardware or Software Ability to operate a cash register, Micros terminal, Phone system, POS system, and other types of hotel and golf equipment helpful. Basic golf knowledge is helpful. Computer skills such as Word and Excel are helpful.
Previous Experience Required One year experience in golf services, food & beverage services, or sales experience within a golf, large hotel and/or resort environment preferred.
Essential Duties & Functions Make sure all Trappers Turn policies and procedures are being followed at all times. Provide excellent customer services, professional advice and assistance to all patrons. Assist the professional staff in running the day to day operations of the club. Assist in controlling and managing play; ensure guest check-in and fee collection in coordination with the starter. Be ultimately responsible for your cash drawer, charging the correct green fees and everything else in relation to running a class operation. Assist in the purchasing, receipt, display, inventory control, promotion and sales of merchandise. Conduct oneself in a professional manner and maintain a professional image at all times. Be informed on and promote all club rates, activities and services. Keep yourself up to date on the golf shop inventory and be able to answer our guests' questions about any product. Assist in the management of the handicap program. Assist in coordinating tournaments and outings. Participate in department meetings and Daily Promise meetings. Report all concerns and problems to the Director of Golf. Ensure friendly and courteous customer relations at all times, identifying and welcoming current patrons and work to identify and grow future business through guest relations. Keep an open line of communication with all departments and keep them posted on what is happening in the department. Assist with other duties as requested by the Director of Golf.