The cosmetologist-stylist administers professional styling of hair, cutting and chemical services, restorative treatments, as well as apply cosmetics and skin treatments with an emphasis on cleanliness, sanitation, and excellent customer service beyond expectations to the guests.
Wisconsin Dells, Wisconsin Applicant Note: This position must hold and maintain a current Cosmetologist license with the State of Wisconsin and the Department of Regulations and Licensing.
Education Requirements High School Diploma or equivalent required.
License/Permits Required See notes above for each State License needed under Job Summary.
REQUIRED SKILL: Must be able to demonstrate proficiency in all expected spa/cosmetology/stylist skill sets and possess a thorough knowledge of hair and skin. Must have excellent cleanliness and sanitation skills and be willing to train in the spa's specific facial, hair and skin treatment offerings.
Must possess excellent communication and listening skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of the guests. Must have enthusiasm and possess excellent customer service skills, enjoy working with people and possess a friendly and outgoing personality. Must be a team player. Possess the ability to work without direct supervision.
Knowledge of Computer Hardware or Software Must have basic computer knowledge such as Microsoft Word, Excel, and basic internet search skills.
Previous Experience Required Minimum of 2 years of spa/salon/stylist experience preferred. One year of specialized experience working in a spa or salon is a must, or directly related experience, or any equivalent combination of experience and training in spa, salon, stylist services is needed.
Essential Duties & Functions
Cosmetologist: Provide consistent professional styling of hair, to include but not limited to: color, bleach, frost or condition hair, adding airpieces and weaves, relaxers, texturizers, perms, and restorative treatments.
Provide consistent professional cosmetics that are appropriate for the client's coloring and skin tone, shape, trim, pluck and color eyebrows, or assist in the removal of unwanted facial hair.
Provide consistent professional skin treatments by selecting, applying or recommending masks, anti-age creams, exfoliate, and moisturizers that best suit the guests' needs.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Answer telephones and book appointments as needed.
Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
Actively promote home care programs, meeting minimum retail sales goals.
Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
Perform prep work and properly clean and restock work areas as required. Assist with the overall cleaning duties of the spa as a whole.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Handle guests' questions and concerns professionally and courteously.
Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
Assist in all areas of spa operation as requested by management.
Be familiar with the organization of the entire resort and know the function of each department.
Comply at all times with Kalahari Resort standards and regulations to encourage safe and efficient resort operations.
Be aware of all rates, packages, and promotions at all Kalahari Resort properties.
Be familiar with all in-house groups and activities at all Kalahari Resort properties.
Ensure that all work, services and reservations are exact, thorough, complete, and conformant to policies and procedures of Kalahari Resorts.
Address errors, complaints, and feedback from guests and relay information to proper personnel, as well as share the customer feedback to improve service.
Must understand importance of keeping all guest information confidential.
Establish and maintain good communications and teamwork with fellow associates and other departments within the resort.
Have knowledge of and assist in all emergency procedures as required.
Maintain a clean work area; dust shelves, restock and remove robes, drop and pickup laundry, and fill refrigerators with water as needed.
Observe safety and security procedures and report potentially unsafe conditions.
Attend meetings/training as required by management and participate in Daily Promise meetings.