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Supervisor - Wisconsin Brew Pub

Posted July 27, 2021

Kalahari Resort & Conventions - Wisconsin
Wisconsin Dells, WI
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About This Job

As a Supervisor and role model to the associates, provide the guest with food and beverages served with a fun, friendly, professional, attentive approach that will ensure guest satisfaction beyond expectations.

Education Requirements
: High School Diploma or general education degree (GED) is required. Restaurant and/or hotel and resort experience is helpful.

License/Permits Required
: Valid driver's license required and must be least 21 years of age. State or Local Law may require a certificate upon completion of an alcohol awareness/safety class as well as state-certified proper food handling certification.

Required Skills
: Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required.

Knowledge of Computer Hardware or Software
: Ability to operate a cash register, Micros terminal, Phone system, beverage dispenser, POS system, ADP, NetVuPoint, Groupwise, and other types of restaurant and kitchen equipment. Computer skills such as Word and Excel are helpful.

Previous Experience Required
: General food and beverage knowledge involving at least 1 year of front-of-the-house operations and/or supervisory positions in a hotel or resort setting is preferred. Prior restaurant experience in a full-service restaurant is a must. It is preferred that the person has at least 1 year of directly related experience.

Essential Duties & Functions

  • Support the Restaurant Manager, Assistant Manager, and F&B Director and understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort communicating expectations and enforcing those policies and procedures with restaurant associates.
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Ensure that all food and beverage products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
  • Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of associates and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant and resort policies and procedures.
  • Fill in where needed (as Associate) to ensure guest service standards and efficient operations are met daily.
  • Continually strive to develop, coach, and train your staff in all areas of professional development.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, associates and guests.
  • Assist Managers in developing, planning, and carrying out restaurant marketing, advertising and promotional activities and campaigns and when applicable, get proper approvals from Corporate Marketing, F&B Directors, Promotions Managers, Franchise Directors, and/or Owner of Kalahari Resorts to ensure it meets Resort standards.
  • Assist in training, coaching, monitoring associates' service to the guest and perform services to include: daily checklists, tour guides of the menu, knowledge of menu items with their methods of preparation and ingredients used, order taking, server/busser steps of service, up-selling and/or suggestive selling, computer systems and methods of payment, coordinating timing of meal service with the kitchen, consistency of service, plate positioning and presentation, entertainment expertise such as Bar Flaring and Dynamic food presentation, guest interaction and "table touching", problem solving, making the guests feel welcome, thanking them and inviting them back, Living the Kalahari Promise, clearing and general cleaning and organization of guest areas, side stations, and back-of-the-house equipment, maintaining resort property, inspecting pre-meal, after-meal prep, cleanup, and table settings.
  • Work in concert with the kitchen team to ensure back-of-the-house needs are being met.
  • Ensure that the kitchen is providing all orders on time and made with quality and consistency, according to specifications.
  • Train and ensure that all servers, support staff, and bartenders are monitoring levels of alcohol consumption of guests in accordance with laws, practicing responsible alcohol awareness at all times.
  • Ensure that all staff is following and practicing all laws pertaining to Alcohol Sales and Guest Safety.
  • Ensure that all staff is following safe food handling procedures and providing a safe environment for our guests and associates.
  • Understand how to open and close the restaurant/food and beverage venue, and the ability to perform each position in the front-of-house and back-of-house.
  • Train new servers, bussers, hosts, bartenders, room service attendants on such areas as wine etiquette, up-selling, pre and post meal etiquette and meal service; as well as monitor current associates' consistency of restaurant/bar steps of service.
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About this Employer

Kalahari Resort & Conventions - Wisconsin

1305 Kalahari Drive
Wisconsin Dells, WI 53965

Telephone (608) 254-5466
Reservations (608) 254-5466

756 Room Resort

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Begin a new career, a #BeyondExpectations #KalahariCareer!

Kalahari Resorts & Conventions is the leader and employer-of-choice in the waterpark resort industry.  Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015) Round Rock, Texas (2020).  With America’s largest waterparks, some of the most dynamic & busiest convention center spaces in the country, signature restaurants and well-appointed rooms, we’re the leader in play, stay, meet and eat.  

Mission Statement 

We promise to deliver products and services beyond expectations.