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Guest Relation Officer

Posted May 6, 2021

Le Méridien Jakarta
Jakarta, Indonesia
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About This Job

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Le Méridien Jakarta

Jalan Jenderal Sudirman
Jakarta, 10220
Indonesia

+62 21 2513131

318 Room Hotel

www.marriott.com

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Experience thoughtful luxury in our hotel in central Jakarta

Refresh your energy with a visit to our beautifully-designed hotel with exceptional service at Le Méridien Jakarta. Built as a 5th century Hindu settlement on the banks of the Ciliwung River, Jakarta remains the capital city of Indonesia today providing an endless gateway to Indonesian culture and history. Our family-friendly hotel sits in central Jakarta in the golden triangle near historic destinations, shopping malls and the Jakarta Convention Center. After sightseeing, explore our hotel's premium amenities, including a world-class spa, fitness center and delicious international fare with specialty cocktails at our hotel restaurants and bars. Retreat in the evening to spacious accommodations with modern bathrooms for a good night's rest. If visiting central Jakarta for business or social gatherings, take advantage of our versatile venues, function halls and ballrooms with advanced technology, free Wi-Fi and enough space for 1200 guests. Le Méridien Jakarta wants to make you visit to Indonesia flawless.